Contact
Reaching the editorial desk
Write to [email protected] for anything to do with the content of this site. The address is read every weekday between 9am and 5pm New Zealand time, and most messages get an answer inside two working days. Public holidays observed in New Zealand add a day to that.
What we can help with
We answer questions about how the ranking is built, which payment rails a listed brand supports, and where a figure in one of our tables came from. If you spot a bonus cap, a payout window or a wagering multiplier that no longer matches the operator's own pages, tell us which brand and we will re-check it.
Operators and their agencies can use the same address for a correction request. Send the terms page that supports the change and we will amend the entry once we have verified it ourselves.
What we cannot do
We are not an operator and we hold no accounts, balances or player records. A locked account, a stalled withdrawal, a verification document or a bonus dispute has to go to the casino's own support team first, then to the licensing body named on its site if that goes nowhere. We cannot release funds, reopen an account or intervene in a dispute on your behalf.
If gambling has stopped being a pastime, call Gambling Helpline NZ on 0800 654 655. The service is free and runs around the clock.